After You Submit
Submitting the rollover hands it to our team for a final sign-off. This page covers what happens between your submission and the new year going live, and what to do if it comes back to you.
Who does what
The rollover deliberately separates the two halves of the decision. Nobody both submits a rollover and approves it.
| Who | What they can do | |
|---|---|---|
| Submit | Your point of contact or superintendent | Hand the finished rollover to our team. An Admin on our team cannot do this for you. |
| Approve or reject | Our team | Make the new year live, or send it back to you. Neither of your named contacts can do this. |
That split is enforced, not a convention. A named contact has no approve or reject control, and our team has no submit control.
While it is submitted
Once submitted, the rollover is locked to your district. Your named contacts are held on the Review & Submit page, which becomes read-only, and the Change links disappear from every section. Opening a step directly returns you to that page with a note explaining why.
The lock exists so the thing our reviewer is looking at cannot shift underneath them while they look at it. Our team can still open every step, because reviewing is exactly what they are there to do.
Editing reopens only if we send the rollover back.
If it is approved
The new year goes live. Your calendar, configuration, schools, and roster are in effect, the rollover closes, and normal operation resumes. If you chose to resume your nightly sync on the Resume Nightly Sync step, it starts running again at this point.
Your named contacts get an email confirming it. See Rollover Emails.
If it is sent back for changes
Rejecting does not throw anything away. It hands the rollover back to you:
- The Review & Submit page says the rollover was sent back for changes.
- Every step reopens for editing, exactly as before you submitted.
- The submit control returns, so you resubmit through the same path.
- Resubmitting starts a fresh review.
You can go round this loop as many times as needed.
The notice does not say what to change
Neither the email nor the on-screen notice lists the specific changes we are asking for. Our admin team will normally follow up with a Helpdesk Ticket setting out the specific questions and next steps, so you are not left working it out from a one-line message.
If you have not heard from us, or you would rather reach us first, open a ticket and ask. Do that rather than resubmitting unchanged, which only costs both sides another review round.
The most likely reason is the calendar
If the Advance Calendar step still shows last year's dates, that alone is enough to send a rollover back. Check it first.
Not sure where your rollover stands?
The Review & Submit page always states the current position: in progress, awaiting review, or sent back. If it does not match what you expect, open a Helpdesk Ticket.